{"id":593,"date":"2023-08-31T11:44:11","date_gmt":"2023-08-31T11:44:11","guid":{"rendered":"http:\/\/hirehconsulting.ca\/demo\/canquest\/?page_id=593"},"modified":"2024-02-22T10:23:39","modified_gmt":"2024-02-22T15:23:39","slug":"telehealth","status":"publish","type":"page","link":"https:\/\/hirehconsulting.ca\/demo\/canquest\/telehealth\/","title":{"rendered":"Virtual Health Care"},"content":{"rendered":"

[vc_section css_animation=”fadeIn” el_class=”inner_banner about_us_banner health-banner” css=”.vc_custom_1695796157355{background-image: url(http:\/\/hirehconsulting.ca\/demo\/canquest\/wp-content\/uploads\/2023\/08\/health_new_banner.jpg?id=597) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column width=”7\/12″][vc_column_text css_animation=”fadeInLeft” css=”.vc_custom_1698076771898{margin-bottom: 0px !important;}” el_class=”content_blk”]<\/p>\n

Committed to enhancing health and well-being.<\/h1>\n

…with a national network of highly skilled medical professionals dedicated to improving patient outcomes and helping Canadians lead happier, healthier lives.[\/vc_column_text][\/vc_column][vc_column width=”5\/12″][\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=”fadeIn” el_class=”support-resources-ction employees-health-secton”][vc_row el_class=”heading_blk”][vc_column][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1698077830126{margin-bottom: 0px !important;}”]<\/p>\n

What is Virtual Health Care?<\/strong><\/h2>\n

Virtual Health Care provides you and your immediate family members access to on-demand healthcare 24 hours a day, 365 days a year, from anywhere in Canada. With this service, members have access to a wide range of support including medical advice and diagnosis, primary mental health care, referrals to specialists, new and refill prescriptions, and lab work requests.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”heading_blk main_hd”][vc_column][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695797327623{margin-bottom: 0px !important;}”]<\/p>\n

Services<\/strong> available on Virtual Care:<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”inner-block”][vc_column][vc_row_inner content_placement=”top”][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695798639406{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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General Medical Advice<\/h3>\n<\/div>\n

Members can use Virtual Care for health-related questions anytime and anywhere they need it, across Canada.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695798791375{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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Prescriptions<\/h3>\n<\/div>\n

New and refill prescriptions can be ordered through Virtual Care. After the text \/ video consult, Virtual Care nurse practitioners send the required prescription directly to the patient\u2019s preferred pharmacy.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695798837798{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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Specialist Referrals<\/h3>\n<\/div>\n

For things that require a specialist, Virtual Care clinicians can make referrals to specialists, including for dermatologists, cardiologists, neurologists, etc.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695798968941{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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Lab Work Requests<\/h3>\n<\/div>\n

Requests for lab work (i.e. bloodwork and urine samples) are emailed directly to the patient for them to take it to a lab that is convenient for them.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695799003954{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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Diagnoses<\/h3>\n<\/div>\n

Approximately 85% of consults are resolved directly on the app without the need for an in-person follow up.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695799992412{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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Mental Health<\/h3>\n<\/div>\n

All our clinicians are trained in primary mental health support, with the most common mental health concerns being anxiety and depression. Treatments include counselling, the initiation or refill of prescriptions.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695799610702{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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Case Management<\/h3>\n<\/div>\n

Virtual Care clinicians can help members navigate the resources available to them (i.e. EAP), quarterbacking their treatment plan through proactive follow ups and regular communication.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695799646485{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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Forms<\/h3>\n<\/div>\n

Virtual Care clinicians can provide medical \/ sick notes when appropriate, for up to 3 days in length.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1695799701236{margin-bottom: 0px !important;}” el_class=”block”]<\/p>\n

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Allied Health Professionals<\/h3>\n<\/div>\n

We have access to a full bench of allied health professionals available for video consults on our app, including psychologists, RSWs and MSWs, psychotherapists, registered dietitians and physiotherapists.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”more_about_us_section health_more_sec”][vc_row equal_height=”yes” css_animation=”fadeIn” el_class=”repeter_top_text”][vc_column][vc_column_text css_animation=”fadeInUp” el_class=”text_blk” css=”.vc_custom_1695803988531{margin-bottom: 0px !important;}”]<\/p>\n

Intake process:<\/h2>\n

An easy way to access care<\/strong>, anytime.<\/h3>\n

Getting in touch with Virtual Care healthcare professionals is easy and intuitive: members simply open the app and click on the \u201cStart a Consult\u201d button. You will be connected to an intake coordinator in seconds, and after triage will be connected to a nurse practitioner licensed in your jurisdiction.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” css_animation=”fadeIn” el_class=”repeter_blk”][vc_column width=”1\/2″ el_class=”img_blk” css=”.vc_custom_1693484907779{background-image: url(http:\/\/hirehconsulting.ca\/demo\/canquest\/wp-content\/uploads\/2023\/08\/service-img-2.jpg?id=601) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][\/vc_column][vc_column width=”1\/2″ el_class=”block”][vc_column_text css_animation=”fadeInUp” el_class=”text_blk” css=”.vc_custom_1695800508222{margin-bottom: 0px !important;}”]1. On a mobile device, users open the Virtual Care app and click the \u201cStart a Consult\u201d button on the home screen.<\/p>\n

2. Momentarily, the user will be connected to an intake coordinator, who is either a registered nurse or a registered practical nurse. The in-take coordinator will take a few minutes to identify the patient\u2019s needs.<\/p>\n

3. The intake coordinator then connects the patient with a nurse practitioner licensed to practice medicine in their province.<\/p>\n

4. The nurse practitioner conducts the consult with the plan member, starting by encrypted text messaging and transitioning to video chat when and if needed. Video consults are done within the app and are encrypted from end to end.<\/p>\n

5. Once the consult is done, the plan member and nurse practitioner close the conversation, the text portion of which will remain available for the patient to refer back to at any time, directly on the app. The clinicians also upload their SOAP notes on the app for the user to have access to whenever they need it.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”more_about_us_section health_more_sec health_more_bottom_sec” css=”.vc_custom_1698314974519{padding-top: 0px !important;}”][vc_row equal_height=”yes” css_animation=”fadeIn” disable_element=”yes” el_class=”repeter_top_text”][vc_column][vc_column_text css_animation=”fadeInUp” el_class=”text_blk” css=”.vc_custom_1695804305058{margin-bottom: 0px !important;}”]<\/p>\n

Patient-centric care,<\/strong> with continuity<\/h3>\n

TELUS Health Virtual Care is Canada’s first service to enable the electronic sharing of health information
\nwith other healthcare professionals – when authorized by the employee – to support continuity of care.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” css_animation=”fadeIn” el_class=”repeter_blk”][vc_column width=”1\/2″ el_class=”img_blk” css=”.vc_custom_1695806044944{background-image: url(http:\/\/hirehconsulting.ca\/demo\/canquest\/wp-content\/uploads\/2023\/08\/service-img-1.png?id=599) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][\/vc_column][vc_column width=”1\/2″ el_class=”block”][vc_row_inner][vc_column_inner width=”1\/3″][vc_single_image image=”1366″ img_size=”full” css_animation=”fadeInUp” el_class=”left_img” css=”.vc_custom_1695806278994{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css_animation=”fadeInUp” el_class=”text_blk” css=”.vc_custom_1698077881165{margin-bottom: 0px !important;}”]<\/p>\n

Personal interaction with an extensive network of healthcare professionals.<\/h4>\n

Health and wellbeing matter to your employees. Show them it’s a priority you share as their employer. We will customize your Virtual Health Care service to your company, including emplovee onboarding, ongoing engagement initiatives, personalized communications and friendly customer support.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”bundle-pakeges-info-sec health-journey”][vc_row css_animation=”fadeInUp” el_class=”block”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”5\/12″][vc_single_image image=”604″ img_size=”full” css=”.vc_custom_1693485463185{margin-bottom: 0px !important;}” el_class=”img-block”][\/vc_column_inner][vc_column_inner width=”7\/12″][vc_column_text el_class=”text-block” css=”.vc_custom_1708615505893{margin-bottom: 0px !important;}”]<\/p>\n

Take the first step in your journey towards<\/strong> better health.<\/h2>\n

$<\/sup>1495
\nplus tax
\nper month<\/em><\/strong><\/h4>\n
<\/div>\n
Select the plan<\/a><\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=”yes” el_class=”tv_faq_section”][vc_row el_class=”heading”][vc_column][vc_column_text css_animation=”fadeInDown” css=”.vc_custom_1693487634366{margin-bottom: 0px !important;}”]<\/p>\n

FAQ for Telus health<\/strong><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”faq_blk_inner”][vc_column][vc_row_inner][vc_column_inner][vc_toggle title=”1<\/strong> What are the benefits of using this service?” open=”true” css_animation=”fadeInUp” custom_font_container=”tag:h3|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_class=”card” css=”.vc_custom_1693488812985{margin-bottom: 0px !important;}”]<\/p>\n

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  • Reduce your credit card fees by having patients pay only their deductible<\/li>\n
  • Inclusion on the eClaims provider search tool, available on many of our participating insurers’ plan member portals. It’s free marketing.<\/li>\n
  • Increase patient satisfaction and patient loyalty by offering your patients a value-add service that reduces their paperwork and their out-of-pocket fees.<\/li>\n
  • Registration and utilization are free and there are no fees for your patients<\/li>\n
  • A robust solution with easy access<\/li>\n
  • Faster claim submission with a lower margin for error<\/li>\n<\/ul>\n

    [\/vc_toggle][vc_toggle title=”2<\/strong> Is there a charge for using eClaims?” css_animation=”fadeInUp” custom_font_container=”tag:h3|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_class=”card” css=”.vc_custom_1693488854182{margin-bottom: 0px !important;}”]eClaims is free for health care providers and their patients.[\/vc_toggle][vc_toggle title=”3<\/strong> Is my information private?” css_animation=”fadeInUp” custom_font_container=”tag:h3|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_class=”card” css=”.vc_custom_1693488872334{margin-bottom: 0px !important;}”]All your Personal Information, which includes information you provide to create Your TELUS Health Virtual Pharmacy account and Personal Health Information, is protected. Information is used and disclosed for the purpose of providing care and processing benefit plan claims. Full details, including important definitions, can be found in our Privacy Policy.[\/vc_toggle][vc_toggle title=”4<\/strong> Who can use TELUS Health Virtual Pharmacy?” css_animation=”fadeInUp” custom_font_container=”tag:h3|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_class=”card” css=”.vc_custom_1693488887118{margin-bottom: 0px !important;}”]Anyone with a prescription from a care provider licensed to practice in Canada can use the TELUS Health Virtual Pharmacy platform. Faxed prescriptions must originate from the prescriber’s office.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=”fadeInUp” el_class=”need_more_help”][vc_row][vc_column][vc_raw_html css=”.vc_custom_1696335563366{margin-bottom: 0px !important;}”]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row css_animation=”fadeInUp”][vc_column][vc_raw_html css=”.vc_custom_1696321937208{margin-bottom: 0px !important;}” el_class=”bottom_btn_blk btn_grp_blk mt-5″]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[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_section css_animation=”fadeIn” el_class=”inner_banner about_us_banner health-banner” css=”.vc_custom_1695796157355{background-image: url(http:\/\/hirehconsulting.ca\/demo\/canquest\/wp-content\/uploads\/2023\/08\/health_new_banner.jpg?id=597) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column width=”7\/12″][vc_column_text css_animation=”fadeInLeft” css=”.vc_custom_1698076771898{margin-bottom: 0px !important;}” el_class=”content_blk”] Committed to enhancing health and well-being. …with a national network of highly skilled medical professionals dedicated to improving patient outcomes and helping Canadians lead happier, healthier lives.[\/vc_column_text][\/vc_column][vc_column width=”5\/12″][\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=”fadeIn” el_class=”support-resources-ction employees-health-secton”][vc_row el_class=”heading_blk”][vc_column][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1698077830126{margin-bottom: 0px […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-593","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/hirehconsulting.ca\/demo\/canquest\/wp-json\/wp\/v2\/pages\/593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hirehconsulting.ca\/demo\/canquest\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hirehconsulting.ca\/demo\/canquest\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hirehconsulting.ca\/demo\/canquest\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hirehconsulting.ca\/demo\/canquest\/wp-json\/wp\/v2\/comments?post=593"}],"version-history":[{"count":55,"href":"https:\/\/hirehconsulting.ca\/demo\/canquest\/wp-json\/wp\/v2\/pages\/593\/revisions"}],"predecessor-version":[{"id":2221,"href":"https:\/\/hirehconsulting.ca\/demo\/canquest\/wp-json\/wp\/v2\/pages\/593\/revisions\/2221"}],"wp:attachment":[{"href":"https:\/\/hirehconsulting.ca\/demo\/canquest\/wp-json\/wp\/v2\/media?parent=593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}